Technical Support Representative – International BPO company

Role: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify

Skill and Experiences:

  • An experienced technical support representative with a minimum of 3-4 years experience in a similar role
  • Quick learner with excellent attention to detail
  • Critical thinker who can identify and solve problems.
  • Proficiency in billing, fraud, third party measurement and live issue management.
  • Highly motivated, proactive, and adaptable to change.
  • Excellent troubleshooting and problem-solving skills.
  • Team player with ability to work as an individual.
  • Fluency in both written and verbal forms of English.
  • Prior experience with Salesforce case management, Jira, payment platforms like Adyen and Javascript is a plus.

    This role are for permanent employment


  • Be an expert when it comes to technical support for our external facing teams.
  • Set eligible advertisers up on invoicing and submit ICR’s when required.
  • Identify fraudulent activity and take action to mitigate risk. Assist with general billing queries and process refunds for eligible advertisers.
  • Escalate technical issues to our engineering teams and handle live issues.
  • Be the point of contact for incident updates and gather relevant information from cross functional teams.
  • Be the point of contact for our creative services vendors and liaise with them on creative projects.

if you interested, please send your CV
subject: Technical Support Representative

Note: Only shortlisted candidates will be contacted by our recruiters

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