Role: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify
Skill and Experiences:
- An experienced technical support representative with a minimum of 3-4 years experience in a similar role
- Quick learner with excellent attention to detail
- Critical thinker who can identify and solve problems.
- Proficiency in billing, fraud, third party measurement and live issue management.
- Highly motivated, proactive, and adaptable to change.
- Excellent troubleshooting and problem-solving skills.
- Team player with ability to work as an individual.
- Fluency in both written and verbal forms of English.
- Prior experience with Salesforce case management, Jira, payment platforms like Adyen and Javascript is a plus.
This role are for permanent employment
Qualifications:
- Be an expert when it comes to technical support for our external facing teams.
- Set eligible advertisers up on invoicing and submit ICR’s when required.
- Identify fraudulent activity and take action to mitigate risk. Assist with general billing queries and process refunds for eligible advertisers.
- Escalate technical issues to our engineering teams and handle live issues.
- Be the point of contact for incident updates and gather relevant information from cross functional teams.
- Be the point of contact for our creative services vendors and liaise with them on creative projects.
if you interested, please send your CV
to: t.arief@peoplesearchinternational.com
subject: Technical Support Representative
Note: Only shortlisted candidates will be contacted by our recruiters
Fill out the form below to submit your CV: