Customer Support Engineer – Technology Company
Overview
A technology company is seeking a Customer Support Engineer to provide first-line technical support, troubleshoot system issues, and ensure smooth service delivery. The role requires strong technical knowledge, problem-solving ability, and effective communication skills.
Key Responsibilities
- Monitor system performance and provide first-level support for hardware, software, networks, and applications.
- Respond to service requests, diagnose issues, and escalate when necessary.
- Maintain customer satisfaction through timely resolution and clear communication.
- Record and track incidents using the company’s ticketing system.
- Assist with user support, training, and documentation.
- Perform routine maintenance, updates, and support deployment of new systems.
- Follow security policies, implement safeguards, and support compliance standards.
Qualifications
- Bachelor’s/Master’s in Computer Science, IT, or related field.
- 3–4 years of experience in IT support or data center operations.
- Strong knowledge of server hardware, virtualization, storage, and networking.
- Skilled in troubleshooting, IT management tools, and monitoring solutions.
- Good understanding of security principles and compliance requirements.
- Strong communication and analytical skills.
Why Apply?
- Cutting-edge exposure – Work with advanced technologies, virtualization, and IT infrastructure.
- Skill growth – Gain hands-on experience in troubleshooting, system monitoring, and security compliance.
- Career development – Join an international technology company with opportunities to collaborate across teams and expand your technical expertise.
If you interested, please send your CV
to: t.arief@peoplesearchinternational.com
subject: Customer Support Engineer – Technology Company