Customer Services Coordinator
Location: South Jakarta
Our client is a multinational satellite solution company providing advanced maritime connectivity and digital solutions. They are seeking a highly organized Professional Services Coordinator to ensure seamless coordination of service delivery, technical support, and customer communications.
Key Responsibilities
- Coordinate end-to-end delivery of service installations, activations, upgrades, and support activities.
- Act as the primary liaison between customers, technical teams, logistics partners, and global stakeholders.
- Monitor service requests and ensure timely assignment, follow-up, and resolution.
- Coordinate field service schedules, equipment deployment, and technician activities.
- Maintain accurate service records, project updates, inventory, and operational documentation.
- Ensure internal departments are updated on service status, changes, and project progress.
- Support billing and administrative processes by maintaining accurate service tracking.
- Continuously improve service coordination, communication, and operational efficiency.
Requirements
- Diploma or Bachelor’s degree in Business, Operations, Telecommunications, IT, Maritime, or related disciplines.
- Minimum 3 years of experience in service coordination, operations support, project coordination, or customer service.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent communication skills in both English and Bahasa Indonesia.
- Able to work effectively with customers, technical teams, and cross-functional stakeholders.
- Familiar with CRM, ticketing systems, Microsoft Excel, and service management tools.
- Experience in telecommunications, maritime, satellite, or technology industries will be an advantage.
Why Join?
- Join a well-established multinational satellite solutions company with international exposure.
- Work closely with global teams on innovative maritime connectivity and technology projects.
- Enjoy excellent career development opportunities in a growing, high-tech industry.
Interested candidates are invited to send their updated CV to:
t.arief@peoplesearchinternational.com
Subject: Customer Services Coordinator – South Jakarta