We are seeking an experienced and dynamic Head of Operations for our Edu Tech client. The ideal candidate possesses strong communication skills, exceptional project management capabilities, and the ability to lead both internal teams and contingent workers effectively. The successful candidate will play a pivotal role in monitoring and supervising all affiliates and agents of our client.
The Head of Operations will demonstrate proficiency in leading projects within cross-departmental environments, showcasing excellent stakeholder management. Structured thinking and a proactive approach to seeking feedback are essential qualities. This individual will manage customer success teams, the learner helpdesk, and oversee the offline delivery of programs and services, including all logistical aspects.
A key responsibility of this role is to ensure the delivery of unparalleled service to our customers, emphasizing retention and growth through referrals as integral components of our business strategy. The ideal candidate will have a proven track record of excelling in fast-paced environments.
- Lead internal teams and contingent workers
- Monitor and supervise all affiliates and agents of our client
- Manage customer success teams and learner helpdesk
- Oversee offline delivery of programs and services, including logistical aspects
- Ensure the highest standards of service delivery for customer retention and growth through referrals
- Strong communication skills
- Exceptional project management capabilities
- Proven ability to lead in cross-departmental environments
- Structured thinking and proactive approach to feedback
- Experience in a fast-paced environment
if you interested, please send your CV
subject: Head of Operations
Note: Only shortlisted candidates will be contacted by our recruiters
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