Customer Success Rep – International BPO company

Role: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify

Skill and Experiences:

  • An experienced chat customer success representative with a minimum of 1 year experience in a similar role
  • Quick learner with excellent attention to detail.
  • Critical thinkers who can craft bespoke responses and does not fully rely on templated responses.
  • Has an interest in advertising and marketing. Highly motivated, proactive, and adaptable to change.
  • Excellent troubleshooting and problem-solving skills.
  • Team player with ability to work as an individual.
  • Strong written and verbal communication skills.
  • Flawless written communication skills. You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, English (C2). If your native language is German, Portuguese, French, Spanish, Italian, then you also speak English at a B1 level or higher.
  • Prior experience with Salesforce case management is a plus.

Qualifications:

  • Provide first level support to unmanaged advertisers placing ads via Ad Studio.
  • Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience.
  • Use critical thinking to craft thoughtful and bespoke responses to customer queries, and supplement with templated responses when needed.
  • Identify sales opportunities that can either be passed on to our Sales team, or provide support yourself by acting as a consultative partner who thinks outside the box.
  • Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
  • Leverage internal systems to log issues and escalate technical queries to our internal support teams.
  • Work occasional ad hoc support tasks outside of the general chat queue.

if you interested, please send your CV
to: t.arief@peoplesearchinternational.com
subject: Customer Success Rep

Note: Only shortlisted candidates will be contacted by our recruiters

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